At [https://fashiondeals.onl/], we want you to feel confident and satisfied with your purchase. If you’re not completely happy with your order, we’re here to help with a smooth return and refund process.
1. Return Eligibility
You can return items within 7–15 days (customizable) from the date of delivery if they meet the following conditions:
- The item is unused, unwashed, and unworn
- The item is in original condition, with all tags and labels intact
- The item is returned with the original packaging
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
- Innerwear, lingerie, and swimwear
- Customized or personalized clothing
- Final sale or clearance items (marked as non-returnable)
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Email us at [support@yourdomain.com] within the return window.
- Include your Order ID, item(s) you wish to return, and reason for return.
- Our support team will verify and share the return instructions.
Once we receive and inspect the returned item, we will notify you via email about the status of your refund.
4. Refund Process
- If your return is approved, your refund will be processed to your original payment method within 5–7 business days.
- Shipping charges (if any) are non-refundable.
- In case of Cash on Delivery orders, refund will be issued as store credit or via bank transfer (subject to verification).
5. Exchange Policy
Want a different size or color? We offer free exchanges for eligible items. Please contact us to check availability and start the exchange process.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please notify us within 48 hours of delivery:
- Share photos of the product and packaging
- We will arrange for a free replacement or full refund
7. Cancellations
Orders can be cancelled only before they are shipped. Once dispatched, you must follow the return process.